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Our Awards

The Loan Company’s dedication to customer service coupled with our unparalleled commitment to every client is reflected in the numerous awards we have received over the years. We strongly believe our team includes some of the best brokers and support officers in the country.

Our primary focus is to continue to evolve and change our business to suit the needs of our customers. However, it is also pleasing to be constantly recognised by our peers and industry leaders as one of the best mortgage brokerages not just in Western Australia, but nation-wide.


2021 – The Adviser Better Business Awards – Best Independent Office with more than five brokers (Western Australia)

The Adviser’s Better Business Awards are Australia’s peak honour for the mortgage and finance broking community.

Through our dedication to exceptional customer service, adoption of innovative processes and adaptation to a fast-moving lending environment, The Loan Company were named winners of the award for 2021 Best Independent Office (with more than five brokers) for Western Australia.

2021 – Top 25 Brokerage

The Adviser selects the Top 25 Brokerages in Australia based on scores in six key areas, including: total book size, total loans settled, total volume of loans settled, book size versus years in business, total broker numbers and average broker volumes.

This is one of the most sought-after awards for Australia’s brokers, brokerages, and mortgage industry leaders.

2020 – Top 25 Brokerage

The Adviser selects the Top 25 Brokerages in Australia based on scores in six key areas, including: total book size, total loans settled, total volume of loans settled, book size versus years in business, total broker numbers and average broker volumes.

This is one of the most sought-after awards for Australia’s brokers, brokerages, and mortgage industry leaders.

2020 – The Adviser Better Business Awards – Best Customer Service, Office (Western Australia)

The Adviser’s Better Business Awards is Australia’s peak honour for the mortgage and finance broking community.

Through our dedication to exceptional customer service, adoption of innovative processes and adaptation to a fast-moving lending environment, The Loan Company were named state winners of the 2020 Best Customer Service Award for Western Australia.

2020 – MFAA Customer Service Excellence Award (Western Australia)

The Mortgage and Finance Association of Australia (MFAA) Customer Service Award recognises the broker group that has achieved excellence in Customer Service in Western Australia.

The Customer Service category is always one of the most sought-after awards, with the MFAA acknowledging that there are a record number of nominations for the award almost every year.

2019 – Top 25 Brokerage

The Adviser selects the Top 25 Brokerages in Australia based on scores in six key areas, including: total book size, total loans settled, total volume of loans settled, book size versus years in business, total broker numbers and average broker volumes.

This is one of the most sought-after awards for Australia’s brokers, brokerages, and mortgage industry leaders.

2019 – PLAN Australia Business of the Year – more than 10 Loan Consultants (National)

The Loan Company was recognised as Business of the Year (with more than 10 Loan consultants) by PLAN Australia for the financial year 2018/19.

This award was chosen from each of the state finalists using the same criteria, with The Loan Company beating all other state winners – despite being in a much smaller market when compared to the eastern states!

2019 – PLAN Australia Excellence in Business – Customer Service (National)

The PLAN Customer Service award recognised the broker group who provided the most outstanding customer service in Australia.

The Customer Service category was one of the most sought-after awards, and The Loan Company was deemed the best in Australia out of over 40 nominations nation-wide.

2019 – PLAN Australia Business of the Year – more than 10 Loan Consultants (Western Australia)

The Loan Company was recognised as Business of the Year (with more than 10 Loan consultants) by PLAN Australia for the financial year 2018/19.

PLAN’s Business of the Year Award was based on several criteria, including:

  • A successfully executed business strategy and customer value proposition;
  • Clear demonstration of an industry leading/best-practice approach to customer service;
  • Technological innovation; and
  • How the business catered for the needs of its clients.

2019 – PLAN Australia Excellence in Business – Customer Service (Western Australia)

The Loan Company was recognised by PLAN as the broker group who demonstrated the highest levels of customer service, as well as excellence in business by providing great client outcomes in Western Australia.

2019 – MFAA Finance Broker Business Excellence Award (Western Australia)

The Mortgage and Finance Association of Australia (MFAA) Finance Broker Business Award recognises the best finance broker group in Western Australia.

2018 – Top 25 Brokerage

The Adviser selects the Top 25 Brokerages in Australia based on scores in six key areas, including: total book size, total loans settled, total volume of loans settled, book size versus years in business, total broker numbers and average broker volumes.

This is one of the most sought-after awards for Australia’s brokers, brokerages, and mortgage industry leaders.

2018 – PLAN Australia Business of the Year – more than 10 Loan Consultants (National)

The Loan Company was recognised as Business of the Year (with more than 10 Loan consultants) by PLAN Australia for the financial year 2017/18.

This award was chosen from each of the state finalists using the same criteria, with The Loan Company beating all other state winners – despite being in a much smaller market when compared to the eastern states!

2018 – PLAN Australia Business of the Year – more than 10 Loan Consultants (Western Australia)

The Loan Company was recognised as Business of the Year (with more than 10 Loan consultants) by PLAN Australia for the financial year 2017/18.

PLAN’s Business of the Year Award was based on several criteria, including:

  • A successfully executed business strategy and customer value proposition;
  • Clear demonstration of an industry leading/best-practice approach to customer service;
  • Technological innovation; and
  • How the business catered for the needs of its clients.

2018 – MFAA Customer Service Award (Western Australia)

The Mortgage and Finance Association of Australia (MFAA) Customer Service Award recognises the broker group that has achieved excellence in Customer Service in Western Australia.

The Customer Service category is always one of the most sought-after awards, and the MFAA noted that there had been a record number of nominations for the award this year.

2018 – The Adviser Better Business Awards – Best Innovator Award (Western Australia)

The Best Innovator Award recognises the Broker Group that has shown an excellent ability to adapt to the changing operating environment, that capitalises on the opportunities that their competitors consider obstacles, and promotes a culture of innovation within their business.

2017 – PLAN Australia Business of the Year – more than 10 Loan Consultants (Western Australia)

The Loan Company was recognised as Business of the Year (with more than 10 Loan consultants) by PLAN Australia for the financial year 2016/17.

PLAN’s Business of the Year Award was based on several criteria, including:

  • A successfully executed business strategy and customer value proposition;
  • Clear demonstration of an industry leading/best-practice approach to customer service;
  • Technological innovation; and
  • How the business catered for the needs of its clients.

2016 – PLAN Australia Business of the Year – more than 10 Loan Consultants (Western Australia)

The Loan Company was recognised as Business of the Year (with more than 10 Loan consultants) by PLAN Australia for the financial year 2015/16.

PLAN’s Business of the Year Award was based on several criteria, including:

  • A successfully executed business strategy and customer value proposition;
  • Clear demonstration of an industry leading/best-practice approach to customer service;
  • Technological innovation; and
  • How the business catered for the needs of its clients.

2016 – PLAN Australia – Achievement for Innovation in Technology (National)

The Loan Company was recognised by PLAN Australia as the business that demonstrated the greatest excellence and innovation in Technology for the financial year 2015/16.

We had developed a highly automated software platform, which enabled a streamlined application process that created multiple efficiencies within the business, as well as provided our clients with a seamless and stress-free loan application procedure.

2015 – Business of the Year Award – Australian Finance Group (Western Australia)

The Business of the Year Award recognises the broking business in each state that writes the highest amount of volume each financial year for AFG (Australian Finance Group), which was Australia’s biggest independent mortgage broking aggregator.

In the financial year 2014/15 The Loan Company wrote $455 million.

2015 – Editor’s Choice – The Adviser’s Better Business Awards (Western Australia)

The Editor’s Choice Award recognises the broker group that best strives for business success and has a passion for advancement – not only for their business, but also for the wider industry.

Chosen by a judging panel, the recipient of the award must have performed well across a range of different criteria, with competitive business metrics matched with a clear articulation of the business' competitive advantages, strategy and implementation process.

2015 – Top 10 Independent Brokerages Award (7th) – Mortgage Professionals Australia

This award recognises the Top 10 independent brokerages in Australia with five or more loan writers, as judged by a panel from the Mortgage Professionals Australia (MPA) magazine.

The ranking of brokerages results from a combination of metrics including: total loan book value; performance over the last financial year; average volume per broker/loan writer; and conversion rates.

2014 – Business of the Year Award – Australian Finance Group (Western Australia)

The Business of the Year Award recognises the broking business in each state that writes the highest amount of volume each financial year for AFG (Australian Finance Group), which was Australia’s biggest independent mortgage broking aggregator.

In the financial year 2013/14 The Loan Company wrote $470 million.

2013 – Business of the Year Award – Australian Finance Group (Western Australia)

The Business of the Year Award recognises the broking business in each state that writes the highest amount of volume each financial year for AFG (Australian Finance Group), which was Australia’s biggest independent mortgage broking aggregator.

In the financial year 2012/13 The Loan Company wrote $320 million.